Policies
Shipping
We offer free UK postage on all our items.
Smaller items are sent by Royal Mail 2nd class.
Large, heavy or items that are oversize for Royal Mail may be sent by DPD, Parcel Force or Evri.
Orders are dispatched the next working day*. Once dispatched allow 3-14 days for the item to arrive. Usually items arrive within 3 days but allow 14 as very occasionally items are delayed in the Royal Mail system. If your item has not arrived after 14 days please contact info@findkeep.co.uk.
*Monday to Friday.
Refund & Return Policy
You have 30 days after receiving your item to request a return.
You are welcome to return the item if you change your mind. To be eligible for a return the item must be in the same condition that you received it, unused with tags and in its original packaging.
To start a return contact us at info@findkeep.co.uk.
Once the item is returned and inspected we will let you know if the refund was approved or not. If approved you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the payment.
Damages and issues
Please inspect your order and contact us within 2 working days if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right. (Working days Monday to Friday)
Privacy Policy
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.